IT Technician - Onsite [SK-24867]

Aquent is proud to partner with a prominent leader in the consumer goods industry, renowned for its unwavering commitment to quality and operational excellence. This innovative company plays a vital role in delivering essential products, driven by a dedication to efficiency and a passion for progress. Join a team where your contributions directly support the seamless operation of a dynamic and fast-paced environment, making a tangible impact on daily success.

Are you ready to be the cornerstone of daily technological operations, ensuring that every team member has the essential tools they need to succeed? We are seeking a proactive and customer-focused individual to join a vibrant IT support team. In this pivotal role, you will directly influence employee productivity and satisfaction by maintaining critical IT infrastructure, managing essential equipment, and providing top-tier technical assistance. Your expertise will keep operations running smoothly, enabling the entire organization to achieve its goals without interruption. If you thrive in a hands-on environment, love solving technical challenges, and are passionate about supporting others, this is your opportunity to make a significant difference every single day!

Key Responsibilities

• Image and configure laptops and tablets for deployment, ensuring devices are prepared for immediate end-user use.
• Assist with the meticulous receiving, organizing, tracking, and management of IT equipment and inventory.
• Maintain an organized IT storage area, contributing to efficient equipment cleanup and general inventory organization.
• Follow direction from IT leadership to successfully complete daily assignments and operational tasks.
• Provide professional, customer-focused support to end users, demonstrating strong communication and troubleshooting skills.
• Accurately document incoming support requests and efficiently route issues to the appropriate IT support teams.
• Recognize issues requiring additional assistance and promptly escalate them to the relevant technical teams.
• Support general IT operations and perform miscellaneous technical and administrative tasks as needed to ensure smooth functioning.

Must-Have Qualifications

• Basic understanding of computer hardware, operating systems, and device configuration.
• Strong verbal and written communication skills with a customer-service-oriented approach.
• Excellent organizational skills and attention to detail, particularly when handling equipment and inventory.
• Ability to follow instructions, manage assigned tasks, and work effectively as part of a collaborative team.
• Adaptability to changing priorities in a fast-paced environment.

Nice-to-Have Qualifications

• CompTIA A+ certification preferred, or 1–2 years of relevant IT support or technical experience.
• Previous call center, help desk, or phone-based technical support experience.

Work Environment This role operates Monday through Friday, with a standard 8-hour shift scheduled between 7:00 AM and 6:30 PM. Overtime may be required based on business needs, and occasional evening shifts may be necessary with advance notice.

Who You Are The ideal candidate is a hands-on, reliable IT support professional who genuinely enjoys working with technology, excels at keeping equipment organized, and is dedicated to helping end users. You bring a positive attitude, strong attention to detail, and a proactive willingness to assist wherever needed to keep daily IT operations running smoothly and efficiently.

Plata: $41.6k - $47.8k per year

Izvor: https://www.linkedin.com/jobs/view/4483992258/

Nivo: mid level