Manager, Enterprise Implementation - Core

This is a Fully Remote Job

About Our Client:

The organization operates in the Internet of Things (IoT) and connected operations platform industry, focusing on improving physical operations in sectors such as agriculture, construction, field services, transportation, and manufacturing. These sectors represent over 40% of global GDP and are critical to the global economy. The company addresses challenges in these industries by providing a platform that harnesses IoT data to deliver actionable insights, enhancing safety, efficiency, and sustainability at scale.

About the Opportunity:

The MANAGER, ENTERPRISE IMPLEMENTATION leads a team responsible for deploying the connected operations platform for large enterprise clients, covering hardware installation, software configuration, and system integrations. This role ensures high-quality implementations, drives team performance, builds strong executive relationships, and improves processes to support successful adoption and business value realization. The position is key to maintaining customer satisfaction and protecting renewal and expansion opportunities.

Responsibilities:

• Manage team performance and deliver on key performance indicators and organizational objectives
• Maintain executive-level stakeholder relationships and resolve escalations for high-value accounts
• Collaborate with Sales, Solutions Engineering, Support, and Customer Success teams to ensure smooth customer transitions
• Coach consultants through complex implementations involving hardware logistics and system integrations
• Identify and implement process improvements to enhance efficiency and automation
• Lead by example with hands-on involvement
• Promote and embed organizational cultural principles
• Hire, develop, and lead an inclusive and high-performing team

Requirements:

• Four or more years managing services teams supporting complex, multi-stakeholder enterprise deployments
• Experience with enterprise accounts or account management programs, preferably in SaaS and/or IoT/hardware implementations
• Strong work ethic, prioritization skills, and emotional intelligence
• Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
• Familiarity with customer success CRM tools such as Gainsight and/or PSA tools
• Strong problem-solving skills and solution orientation
• Ability to thrive in a fast-paced, changing environment
• Bias for action and commitment to high standards
• Project or program management experience is a plus
• Bachelor’s degree from a four-year institution

Pay Range and Compensation Package:

• Annual base salary range: $109,480 to $165,600 USD

Benefits & Perks:

• Medical insurance
• Paid maternity leave
• Paid paternity leave

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Rad na daljinu: Da

Izvor: https://www.linkedin.com/jobs/view/4483437213/

Nivo: senior